Leaders who make it happen

Marsha D. Page
BSHI, CCS, CCS-P, CPMA, AHIMA Approved ICD-10-CM/PCS Trainer

Marsha D. Page, BSHI, CCS, CCS-P, CPMA, AHIMA Approved ICD-10-CM/PCS Trainer is a Senior Manager with Northwell Health – New York with over a decade of progressive experience working within the Revenue Cycle.  Her specific expertise involves the proper application of the ICD-10-CM/PCS code set within the inpatient facility setting.  Marsha has created numerous technical documents to further clarify the principles of the Coding Guidelines, Coding Clinics and index notations.

Her teaching philosophy is to support the coding/auditing staff to develop algorithmic thinking – systematically making decisions that lead to an obvious conclusion.   To accomplish this, Marsha has built an extensive SharePoint Knowledgebase to organize vast amounts of information, delivered regular audit feedback to develop comprehension as well as the facilitation of group Q&A sessions to clarify and discuss challenging coding concepts.

As a leader of 28 veteran, high performance auditors she understands that quality education and critical decision-making skills underpin the success of any exceptional Coding and Audit team.

Tina M. Williams

Tina M. Williams, MSHSA, CEDC, CPC-I, CPC, is CEO of Pivot Medical Coding, an educator specializing in working with medium to large healthcare organizations to curate innovative and sustainable ways to transform learning and development of revenue cycle personnel. Her areas of expertise include online, blended learning, designing Rapid learning experiences, professional learning, and community building. From 2007 to present, Tina has facilitated national certification professional medical coding programs, curated denial management programs, led the creation of fourteen specialty training programs for providers, and Advance Practice Clinicians.

During Ms. Williams 40 years in revenue cycle, Tina has curated train-the-trainer products, facilitated provider education to multispecialty groups, trained inpatient and outpatient professional coders. Her training resulted in 30% decrease in denials, increased coder’s productivity by 5% and accuracy up to 10%, and increased reimbursement by 30-50% for clients within 45 days. She also served in director level leadership positions supporting up to 8,000 providers and 300 professional coders in the Western, Midwest, and Mid-Atlantic regions of the United States.

Tina was recognized and awarded Kaiser NCAL Revenue Cycle Excellent Award in 2016. Tina co-founded the AAPC Oakland Chapter and served 4 terms as chapter president, trained over 1000 certified coders from 2007 to present.

Siji Susan Joy
M.S, BPT, AHIMA Approved ICD 10 CM/PCS Trainer, CCS, CPC, Scrum Master Certified (SMC)

Siji Susan Joy has over 17 years of extensive experience in the HIM domain , leading HIM coding/audit services and analytics solution projects for providers & payers of US & UAE industries. She applies her immense knowledge in the Clinical Coding domain to identify revenue opportunities for payers & providers using HIM technology, analytics, and research initiatives to improve the quality of care. 

Her progressive continuous contributions towards Payment integrity audit solution/product development strategies for Healthcare Claims Fraud and Abuse detection, Population Health Analytics and Claims Audit Solutions to prevent re-submissions & revenue leakages, Clinical Data Mapping projects and Quality Measure Development, HIM coding validation and post-payment audits has helped many organizations grow manifold.

As a mentor & educator for clinical coding academies to promote continuing education activities, she is driven to meet the industry & project standards.


Chinwe O. Gaines
Chinwe Okoronkwo has 15+ years of extensive experience working with hospital systems that help to accelerate cash flow, improve clinical outcomes, operational work efficiencies, and increase revenues by decreasing costs involved in operational activities.
She is a Revenue Cycle Management professional with progressive experience in performing detailed, quantitative analysis of work and resolving challenges associated with Advance Beneficiary Notice (ABN).
With her honest approach to assessing people, processes, and technology across every aspect of the project life cycle, she can help you gain industrial knowledge by demystifying ABN’s disbelief by bringing you the facts associated with the industry a better understanding.
Mahendra S. Rajput

A seasoned professional with 11+ years of experience in US Healthcare Industry, Mahendra is currently leading a team of 125 FTEs as the Coding Operations Manager. He is a graduate from Leeds University Business School, UK with a specialization in Organizational Psychology, Medical Coding, Compliance, Revenue Cycle and, Training Development.

With experience in various healthcare operations, he has overseen medical coding, chart auditing, claims editing, AR collections, psychological counseling, and large-scale training programs for young and established organizations.

Mahendra is a Certified Professional Coder (CPC) and BPS (British Psychology Society) Certified Occupational Test User.